Putting the customer at the heart of everything we do doesn’t just stop at developing innovative interior product and system solutions. Excellent customer service is inbuilt at Saint-Gobain Gyproc.
Inbuilt in All Interactions
We support you, our customers, throughout your interaction with us, by helping you to save time, feel confident and comfortable about your habitats, be successful in your work and grow your businesses.
We strive for excellence in delivering our customer services, having developed dedicated supports and tools for each of our customer groups in order to better meet individual needs.
- Selecting the Right Solutions
- Facilitating Purchase and Delivery
- Facilitating the Use of our Solutions
- Growing your Business
- Selecting the Right Solutions
Gyproc Digital Tools
We have designed useful digital services such as online selecting tools, product selector and customised apps.
We develop and supply on-demand samples of our products and systems.
Our Technical Advice Centres help customers with expert advice to find the right specification for particular projects.
We provide specific documentation, either in paper or online versions, to help our customers find the perfect specification solution to meet bespoke needs.
You can download all related documentation, sometimes including BIM files and dwg CAD files, once you have chosen what best suits your unique requirements.
Information on Regulations
We give out information to help and support in the enforcement of legal requirements such as relevant certifications and regulations in our different country markets.
Geolocation of Distributors or Installers
Our country-specific websites and apps assist our customers in finding local distributors or installers.
Adapted Delivery Services
We have a variety of delivery services available such as on-site deliveries, specific equipment, express deliveries, and pickup options.
We explain clearly how to install the relevant products and systems.
In order to assist specifiers, contractors, installers and resellers in all phases of the construction process, we provide local training sessions throughout the world. Currently, we operate over 45 training centres in more than 25 countries, lending support to more than 20,000 people each year. The courses, which focus on both theoretical and practical work, are designed specifically for each country and provide the trainees with an increased knowledge base on how to meet both local and national building regulations and legislation. Our continual training programs range from short training courses to specialist up-skilling courses and apprenticeship programs. This ensures that our installers are always up-to-date on the latest practices and techniques regarding our products and systems, guaranteeing they are installed properly and efficiently.
SpecSure® System Warranty
Gyproc is a provider of superior quality products, for high performing systems, that are rigorously tested to internationally recognised standards. Our systems withstand the robust demands of today’s construction methods and building uses, providing comfortable living and working environments for all occupants.
In the many countries where SpecSure® is available, our system warranty gives total peace of mind. It is a guarantee that the Gyproc proprietary systems have been developed and tested to ensure that they will achieve the declared levels of performance in fire, acoustics and durability to the parameters published in our current literature, from the day they are installed throughout their lifetimes.
Where necessary, we are committed to putting the relevant technical customer support resources either directly on job sites or on our hotlines.
We generate business leads for our customers by approaching project owners or by developing close co-operation with specific owners, along with organising joint visits to prospective customers.
Merchandising Recommendation and Communication Tools
We offer shelf display, commercial and promotional tools to help our customers increase sales.
Just as we do in the case of product innovation, we are always looking to push the boundaries on service levels for customers. We regularly review our customer services and service levels to seek, and to implement, potential improvements.